Standard Customer Terms and Conditions
1. User agreement
1.1. This agreement is formed between you, the visitor to this website and LebanonHotDeals SARL
("LebanonHotDeals", "we" and "us")
1.2. By visiting and/or using the LebanonHotDeals.com website, associated services and functionality
("website") you agree to be bound by this agreement ("agreement")
1.3. LebanonHotDeals may modify this agreement at any time and such modifications shall be effective
immediately upon posting the modified agreement on the website.You should check this agreement from
time to time, especially when ordering goods or services, to acquaint yourself with the current version of
2.1. In order to make purchases, submit comments and access some features of the website, you will need
to be a registered member.
2.2. You may not use another member’s account without their permission.
2.3. When registering to become a member and activate an account, you must provide personal
information such as your name and address, and a valid email address.You agree to provide accurate and
complete information and to keep this information current.
2.4. You are solely responsible for the activity that occurs on your account, and you must keep your
account password secure.
2.5. If you suspect or become aware of any unauthorized use of your account or that your password is no
longer secure, you agree to notify us immediately.
3. Legal Capacity
3.1. By making a purchase through the website you warrant to LebanonHotDeals that you are over 18
years of age.
3.2. Should LebanonHotDeals suffer any loss or damage, as a result of a transaction entered into by a
minor, LebanonHotDeals reserves the right to take legal action and seek compensation for such losses
from the parents or guardians of the minor who caused the order to be placed.
4. Supply of website services to you / Termination
4.1. LebanonHotDeals reserves the right to change the website at any time. We do not guarantee that you
will be able to access the website in the same way or with the same equipment or software you used prior
to the change.
4.2. We may terminate your account or restrict your access to the website if we reasonably consider that
there has been a breach of this agreement by you. If we do this, you may to the extent permissible at law
be prevented from accessing all or parts of the website, your account details or other content contained
in your account. We will not be liable to you or any third party for doing so.
5.1. We will provide the services that we provide with due care and skill but we do not warrant to you that
the website will be provided without fault or disruption. You agree and acknowledge that unless indicated
to the contrary, LebanonHotDeals is not the supplier of the goods and/or services that you may purchase
through the voucher system facilitated by the LebanonHotDeals website. The ultimate providers and
suppliers of those goods/ services ("providers") are the relevant suppliers of the goods/services for which
the vouchers are redeemable. It is those providers (and not LebanonHotDeals) who are responsible for
providing the services purchased through the website.
To the extent allowed by law and except as expressed to the contrary in this agreement, we exclude all
liability to you or anyone else for loss or damage of any kind(however caused or arising) including
consequential loss relating in any way to the content and/or website including, but not limited to, loss or
damage you might suffer as a result of:
5.1.1. errors, mistakes or inaccuracies on the website;
5.1.2. you acting, or failing to act, on any information contained on or referred to on the website and/or
any linked website;
5.1.3. personal injury or property damage of any nature resulting from your access to, and use of, the
website and any purchases of goods or services acquired through the website;
5.1.4. defamatory, harmful, offensive or unlawful conduct of any user of the website;
5.1.5. any unauthorized access to or use of our secure servers and/or personal information and/or
financial information stored on those servers;
5.1.6. any interruption or cessation of transmission to or from our website;
5.1.7. any bugs, viruses, Trojan horses or other malevolent code or communications which may be
transmitted to or through our website by any third party; and/or
5.1.8. failures in relation to the merchantability or fitness for any purpose of any goods or services offered
or provided on any linked sites.
5.2. Except if and to the extent only required by law, we do not warrant to you, endorse, guarantee or
assume responsibility for any goods or services advertised, offered by or acquired from a third party
through the website or any linked website or featured in any banner or other advertising. We will not be a
party to or in any way responsible for monitoring any transaction between you and third party providers
of goods and /or services.
5.3. Where any law implies a warranty into this agreement which may not be lawfully excluded, then to
the extent allowed by law, our liability for breach of the warranty will be limited to the minimum remedy
provided for in that law. To the extent permissible at law that liability will not exceed the price paid to
LebanonHotDeals by you for the voucher in question.
5.4. Some services provided by providers may be of an inherently risky or dangerous nature or require
specific skills or qualifications to be possessed by participants. Prior to booking or partaking of any such
service you should inform yourself of the risks and/or specific skills or qualifications involved.
5.5. It shall be your responsibility to make all necessary enquiries and take any action you consider
necessary if you require insurance or require the service provider to be insured or to have insurance
coverage that covers you in respect of the provision of their goods and services, prior to proceeding with
any booking or services. LebanonHotDeals accepts no liability in this regard.
6. Use of website by you
6.1. You agree not to access (or attempt to access) any part of the website by any means other than
through the interface provided by us.
6.2. You agree that you will not engage in any activity that interferes with or disrupts the website or the
servers and networks that host the website. You may not use data mining, robots, screen scraping or
similar data gathering and extraction tools on the website.
6.3. You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related
features of the website or features that prevent or restrict use or copying of any content or enforce
limitations on the use of the website or the content therein.
6.4. You agree not to use, copy, distribute or commercialize content except as permitted by this agreement
,by law or with our prior written consent.
6.5. You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to
appropriate law enforcement authorities.
7. Information on this website
7.1. Information about goods and services promoted on the website, is based on material provided by the
providers and product manufacturers of these goods and services and LebanonHotDeals in good faith
relies upon the information supplied to it by providers and does not independently check the accuracy
of the information supplied.
7.2. You understand and agree that except to the extent required by law, we do not accept liability in
respect of errors or omissions caused by incorrect or inadequate information supplied to us or by
providers or manufacturers
7.3. You agree to make your own enquiries to verify information provided about the goods and services
promoted on the website and to assess the suitability of these goods and services before you purchase a
voucher on the website. Your participation in any provision of goods and or services offered by a provider
is conditional upon your acceptance of the provider's terms and conditions as notified at the time of
7.4. You agree and acknowledge that
a. where providers offer services on the basis of 'sessions' or otherwise on time basis the advertised
duration may be indicative and approximate;
b. providers are under no obligation to give priority to you in respect of the booking or scheduling
of services using a LebanonHotDeals voucher and you may be required to take your turn alongside the
provider's other customer. This may necessitate a waiting time in scheduling your booking and/or on the
date of voucher redemption;
c. where providers offer an experience based on an itinerary or schedule of events, the scheduling of
or order for those events may vary from time to time;
d. the providers of certain types of experiences may impose conditions as minimum age or other
restrictions regarding weight, health or other factors. It is your responsibility to obtain details of any
restrictions that may apply from the provider prior to confirming any booking and confirm that you are
able to comply;
e. photographs appearing on our website to illustrate details of offers of providers are generally those
made available to us by providers. They are intended to be indicative only of the services, venues and
locations at which services are offered by providers. For example, they may depict only one of various
venues and locations at which the services are offered and given your geographic location this may not be
the venue or location applicable to you;
f. a representation on the website that services will be available over a range of dates does not
preclude you from being required to make a booking for the services to which the booking relates.
Bookings may not be available on short notice;
g. restaurant menus advertised on the website are indicative only and subject to change without
h. where providers offer a course or series of sessions or treatments (such as beauty treatments and
waxing appointments) you agree that these may need to be scheduled at intervals to be determined in
consultation with the provider, in order to maximize the efficacy of the services provided or to minimize
risks to health or wellbeing.
8.1. The promotion of goods or services on the website does not constitute an offer to sell or guarantee
the availability of vouchers redeemable for these goods or services. It is an invitation to treat only.
The availability of any goods or services promoted on the website, may be subject to LebanonHotDeal's
receipt of a minimum number of orders for that deal, having been received by us. Any pre-determined
number of vouchers required to be purchased before the goods and services promoted on the website
are available for purchase may be determined by third party suppliers / providers.
8.2. Orders placed by you via the website, are offers to purchase a voucher for particular goods or services
pursuant to the terms of this agreement, together with any third party supplier/ provider specific terms
and conditions at the price specified (including delivery and other charges).
8.3. We reserve the right to accept or reject your offer to acquire a voucher for reasons including, but not
limited to, the inability to meet minimum order requirements referred to in clause 8.1, the unavailability
of any product, service or deal, an error in the price or product description, or an error in your order.
If your order is rejected or not accepted, we will provide a full refund of any payment received.
8.4. Once an order for a voucher is submitted, you cannot cancel your order.
8.5. Where you purchase a LebanonHotDeals voucher as a gift or otherwise intended for someone else,
you remain liable for payment and responsible for compliance or procuring compliance by the gift
recipient with the provider's terms and conditions
9.1. The prices of goods and services, delivery and other charges shown are in U.S dollars and include VAT
9.2. Prices of goods and services are current at time of display but are valid only for the 24-hour period
(or any extension provided by us) in which they are available for purchase.
10.1. All payments must be received in full prior to a voucher being issued. Please read the Payment
section of the website for payment options.
10.2. If your payment is not received or declined by your bank or credit card issuer, we cannot hold
vouchers against your order.
11. Delivery of LebanonHotDeals Voucher
11.1. Your LebanonHotDeals voucher (for the goods or services shown on your order confirmation) will be
accessible via your account with LebanonHotDeals.
11.2. We cannot be held liable nor responsible for any loss suffered as a result of a LebanonHotDeals
voucher not being received by you due to circumstances beyond our reasonable control, for example,
because the email was blocked by a firewall or filter, or where you provided us with the wrong email
12. Voucher redemption / Supply of goods/services
12.1. The services supplied by LebanonHotDeals in exchange for your payment are the provision of
vouchers subject to the terms and conditions of this agreement. Subject to the other terms and conditions
of this agreement, any LebanonHotDeals voucher you purchase shall be redeemable for the specified
goods or services only from the provider and shall only be available for redemption during the period
specified on our website. The provider, and not,LebanonHotDeals, is the seller and supplier of the
goods/services to which the voucher relates and is solely responsible for honoring any LebanonHotDeals
voucher you purchase.
12.2. To the extent permissible at law, LebanonHotDeals makes no guarantee, warranty or representation
regarding the standard of any goods or services to be provided the provider.
12.3. The LebanonHotDeals voucher does not function as a stored-value card and cannot be redeemed
12.4. Subject to clause 15, the LebanonHotDeals voucher cannot be exchanged or redeemed for cash.
12.5. The LebanonHotDeals voucher cannot be combined with any other gift cards, vouchers or
promotions unless otherwise specified by the provider.
12.6. Neither LebanonHotDeals nor the provider is responsible for lost or stolen vouchers or fraudulent
use (by a person other than LebanonHotDeals or the provider) of the voucher’s unique reference number.
12.7. If you have any complaints relating to a provider whose goods or services have been promoted
through the website, please bring this to both the provider’s and LebanonHotDeal's attention as soon as possible. Whilst LebanonHotDeals is not legally liable to you, in relation to any claim you may have against a provider whose goods or services have been promoted through the website, LebanonHotDeasl will use its reasonable endeavors to try and satisfactorily resolve any dispute you may have with any such provider.
13. Bookings and cancellations
13.1. All services promoted on the website are offered by providers subject to availability. Some small
group or individual “experiences” will require booking in advance. For the redemption of all vouchers, we
recommend making bookings as soon as possible once the deal becomes valid. Peak times (such as week-
ends or holidays) should be booked further in advance. We do not guarantee that services will be available
at your preferred date and time.
13.2. Bookings for the redemption of services in exchange to the supply of vouchers are made subject to
any provider policies.
13.3. If you cancel your booking you may incur a cancellation fee payable to the provider. Short notice
cancellations may result in the cancellation of your LebanonHotDeals voucher if the provider is unable to
fill your space.
13.4. Providers reserve the right to cancel and reschedule your booking due to unforeseen circumstances.
We cannot be held liable for such events and we will not reimburse you for any travelling, accommodation
or other expenses incurred by you or any other person.
14. LebanonHotDeals voucher expiry and extension
14.1. The LebanonHotDeal voucher expires on the date indicated on the voucher. The expiry date is
referred to as the ‘Use by’ or ’Redeemable’ date on your voucher and in your account.
14.2. Expired vouchers are non-refundable in whole or part. Once expired, LebanonHotDeals vouchers are
no longer valid and will not be honored by the provider.
15. LebanonHotDeals Guarantee - Refunds Policy
15.1. Our aim is to provide you with a great experience at a significantly discounted price. Our team works
hard to seek out these great deals, but we rely heavily on the Providers to deliver the products and
services. Although we cannot control the Providers and are not responsible for their actions,
we will try to help you if there is an issue with a Deal.
15.2. We may try to resolve your complaint by means other than a refund, such as by organizing for the
Provider to repair or replace goods, or by extending the voucher’s redemption period. If we successfully
resolve your complaint a refund will not be issued.
15.3. We may issue you with a refund (using the payment method used for purchase) or a
LebanonHotDealsCreditvoucher to the value of your purchased LebanonHotdeals voucher where:
15.3.1. We have made an error on the Deal; this includes where we have:
a. issued a LebanonHotDeals voucher for goods or services of an entirely different nature to those
advertised (e.g. a hot air balloon ride instead of a dinner voucher);
b. chosen to withdraw a Deal before the end of the redemption period;
c. included an incorrect Deal term, or omitted a significant Deal term; or
d. posted the Deal on our website in error.
15.3.2. You have reason to believe that a technical error caused, or contributed to, the purchase or
multiple purchases of LebanonHotDeals vouchers, and where the request for refund is issued through
the LebanonHotDeals Help Centre within 30 days of the date of purchase.
15.3.3. The Provider’s business has gone into external administration (including receivership or liquidation)
,permanently closed, or has temporarily closed for an extended period of time. LebanonHotDeals Credit
Vouchers may not be issued where the Provider has one or more other locations within reasonable
proximity that can service the LebanonHotDeals voucher.
15.4. We may issue you with a LebanonHotDeals Credit Voucher to the value of your purchased
LebanonHotDeals voucher where:
15.4.1. The Provider fails to provide the goods or services, or the goods or services provided are not as
described in ‘The Fine Print’ on the Deal page; for example by adding additional restrictions or conditions,
or by providing alternate goods or services.
15.4.2. The Provider has no booking availability for:
a. more than 12 weeks for a Friday, Saturday or Sunday appointment; or
b. more than 8 weeks for a Monday, Tuesday, Wednesday or Thursday appointment; and
you have tried to book at least two (2) weeks before the end of the LebanonHotDeals voucher expiry date,
for both (a) and (b). This does not apply for Travel Deals or scheduled events; these will be assessed on a
case by case basis.
15.4.3. We, at our sole discretion, believe your situation warrants a LebanonHotDeals Credit Voucher.
15.5. In addition to your rights under clauses 15.1-15.4, for Travel Deals covered by the "LebanonHotDeals
Travel Guarantee" as set out on the Deal page:
15.5.1. we may issue you with a refund (using the payment method used for purchase) or a
LebanonHotDeals Credit Voucher to the value of your purchased LebanonHotDeals voucher where you
have been unable to secure your preferred travel and/or accommodation dates within a two (2) week
period following the start of the voucher booking period;
15.5.2. beyond the period in clause 15.5.1, you accept that securing a booking for travel and/or
accommodation is subject to availability and we may offer you a refund and/or a LebanonHotDeals Credit
Voucher in our absolute discretion;
provided that you have contacted our Customer Service team via the LebanonHotDeals Help Centre as
well as have made all reasonable attempts to secure your booking and allowed appropriate time to
secure a booking.
15.6. We will not issue refunds for the following circumstances:
a. you have changed your mind;
b. you are unable to use the LebanonHotDeals voucher;
c. you have previously submitted a payment chargeback request to your financial institution that we
15.7. Your request for a refund or LebanonHotDeals Credit Voucher must be submitted through the
LebanonHotDeals Help Centre (helpcenter@LebanonHotDeals.com).
15.8. Your refund request must:
a. be sent from the email address that is on your LebanonHotDeals account;
b. include the LebanonHotDeals voucher number;
c. include a detailed description of your experience or issue; and
d. be received by us by the last day of the Deal redemption period.
15.9. We may verify the details of your refund request with the Provider, and by asking you to provide
more information and proof.
15.10. Where we issue a refund, it will be issued to the same payment method that you used to purchase
15.11. Any refund issued to you is not an admission of guilt or liability by LebanonHotDeals.
15.12. Where we conclude that a refund request is invalid, we may refuse the refund.
15.13. The refusal of a refund or LebanonHotDeals Credit Voucher does not prevent you from seeking a
refund directly from the Provider.
16. Gift Cards
16.1. You may purchase, or in certain circumstances set out in this agreement, be issued by
LebanonHotDeals with a gift cards.
16.2. Gift cards may be used to purchase LebanonHotDeals vouchers. They may be purchased for and
redeemed by persons in Lebanon only. Unless LebanonHotDeals advises otherwise, gift cards may be
applied towards the purchase of any LebanonHotDeals voucher offered on the website. The terms and
conditions of this agreement shall apply in respect of any voucher purchased using a gift cards.
16.3. LebanonHotDeals Gift Cards can only be purchased and redeemed through many point of sales that
will be listed shortly on our website
16.4. The validity period of the Gift Card is printed clearly on the Gift Card. The maximum validity period
for any Gift Card is 12 months from the date of purchase. In some instances, where it is printed on the Gift
cards, the validity period will be shorter than 12 months.
16.5. In order to redeem Gift Cards you must first have registered as a member with LebanonHotDeals.
Membership is subject to LebanonHotDeal’s Terms and Conditions.
16.6. To redeem Gift Cards, once registered as a member, you must sign into your LebanonHotDeals
account, click on “My Account”, followed by “My Gift Cards”, and follow the prompts to redeem.
16.7. Purchases made through use of a Gift Cards are subject to LebanonHotDeal’s general Terms and
Conditions in effect from time to time, including its returns and exchange policies.
16.8. A maximum of one gift card may be used to pay for one LebanonHotDeals voucher. We do not permit
multiple gift cards to be aggregated or used to redeem a single LebanonHotDeals voucher.
16.9. If your Gift Card does not cover the total cost of any purchase, you will be required to pay the
balance using LebanonHotDeal’s normal payment methods.
16.10. Any unused portion of your Gift Card shall be credited to your account, which shall be available
for use for the period of validity of the Gift Card for further purchases through LebanonHotDeals. You can
check your available balance at any time through your account.
16.11. Gift Cards cannot be redeemed or exchanged for cash, nor used to purchase further Gift Cards.
16.12. You should treat your Gift Card like cash. You are responsible for the use and safety of your Gift
Card (and all corresponding codes, passwords and other details). LebanonHotDeals shall not be liable to
refund or replace any Gift Card which is lost or stolen. You are liable for all transactions made using your
Gift Cards, except to the extent to which there has been fraud or negligence by LebanonHotDeals or any
of its employees.
16.13. To the extent permissible at law, LebanonHotDeals reserves the right to change any of the terms
and conditions in relation to its Gift Cards upon the provision of reasonable notice, including by notice at
the LebanonHotDeals website.
17.1. Except if and to the extent required by law in respect of LebanonHotDeal's supply under this
agreement, LebanonHotDeals accepts no liability for issue of refunds in relation to the goods or services
supplied or to be supplied by the third party provider in accordance with a LebanonHotDeals voucher.
Where LebanonHotDeals is liable, its liability shall be limited to the provision of the minimum remedies
required at law.
17.2. LebanonHotDeals accepts no liability (including for loss or damage, whether direct or indirect) for
any act, omission or default, whether negligent or otherwise of any provider or third party. Where
LebanonHotDeals’s liability cannot be excluded, and to the extent permissible at law, such liability is
limited to the value of the LebanonHotDeals voucher purchased or to such other remedy.
18.1. You understand that all information, such as comments, messages, text, files, images, photos, video,
sounds and other materials ("content") posted on, transmitted through or linked from the website are the
sole responsibility of the person from whom such content originated.
18.2. You understand that we do not control and are not responsible for content made available through
the website unless it originates from us. Consequently, by using the website you may be exposed to
content provided by third parties that is offensive, indecent, inaccurate, misleading or otherwise
objectionable. You use the website at your own risk and to the extent permissible at law we do not accept
liability in this regard.
18.3. To make any submission or contribution to this website, you must register to become a member.
You do not have to register if you only want to view content.
18.4. As a member, you agree that you are responsible for any content submitted, posted or made
available through the website via your account and you must not post (or allow) content to be posted
through your account that:
18.4.1. you do not have the right to post;
18.4.2. is defamatory or in contempt of any legal or other proceedings;
18.4.3. is misleading or deceptive;
18.4.4. incites hatred or discrimination against any group of persons being a group defined by reference to
color, race, sex, origin, nationality or ethnic or national origins;
18.4.5. denounces religious or political beliefs;
18.4.6. includes religious or political material which is or is likely to be offensive;
18.4.7. is indecent, obscene, vulgar, pornographic, offensive or of doubtful propriety or of a menacing
character or is likely to annoy or concern;
18.4.8. infringes any copyright, trade mark, patent or other intellectual property right of another person;
18.4.9. contains any unsolicited or unauthorized advertising or promotional material;
18.4.10. contains viruses or similar software or data which is designed to interrupt, destroy or limit the
functionality of any computer software or hardware; or
18.4.11. impersonates any person or misrepresents your relationship with any person.
18.5. We reserve the right, in our absolute discretion, to pre-screen, refuse or remove any content from
the website without giving any reasons.
18.6. You understand and agree that we may retain server and backup copies of your submitted content
even if you have altered, removed or deleted your content from public display.
19. Links to third party websites
19.1. Our website may include links to other websites, content or resources. These linked websites,
content or resources may be operated by third parties and we may have no responsibility or control over
them. The existence of these links does not imply that we endorse the linked website, content or resource.
You acknowledge that we may not have reviewed any of these third party websites, content or resources
and we are not responsible for the material contained therein.
20. Intellectual property
20.1. We reserve all intellectual property rights, including but not limited to, copyright in material and/or
services provided by us. Nothing in the agreement gives you a right to use any of our marketing material,
business names, trade marks, logos, domain names or other distinctive brand features.
20.2. Other trade marks used on the website that belong to third parties are used with permission and
remain the intellectual property of the third party.
20.3. We do not claim ownership of content members submit. However, by corresponding with us or
contributing content to the website in circumstances where it is reasonable from the context of your
communication to expect that you intend the correspondence or communication to be made accessible
to other users of the website, then you automatically grant, and you represent and warrant to
LebanonHotDeals that you have the right to grant, to us an irrevocable, perpetual, non-exclusive,
royalty-free, worldwide license to use, copy, perform, display and distribute the content and to prepare
derivative works of the content or incorporate the content into other works in order to publish and
promote such content.
21. Transfer and Assignment
21.1. If we merge, sell or otherwise change control of our business or this website to a third-party, we
reserve the right, without giving notice or seeking any additional consent from you, to transfer or assign
the personal information, content and rights that we have collected from you and any agreements we
have made with you.
22. Privacy and personal information
• We do not collect personal information if you only browse this Website.
• When we do collect personal information, it is our usual practice to collect this information directly
from you. We do that through the member registration process and when you place an order with us.
Personal information may include your name, postal address, telephone number and email address.
• Online payments are handled by Bank Audi . We do not see or store your credit card or banking
details. Please check the Bank Audi websites for details of their privacy policies and security measures.
• Our server may log (and we may have access to) details about any computer used to access the
Website (such as the IP address, operating system and browser type), the date and time of access, and
details of the information downloaded.
• We only use your personal information for the purposes for which you give it to us and for internal
management purposes. You agree to us using your email address to send you messages concerning your
membership account, any orders you place and (where you have opted in to receive it) information
generally about the products sold by us . If you would prefer not to receive promotional or other material
from us, please let us know and we will respect your request.
• We do not give information about you to government agencies, organizations or anyone else unless
one of the following applies:
o you have consented;
o you would expect us to;
o it is required or authorized by law;
o it will prevent or lessen a serious and imminent threat to somebody's life or health; or
o the disclosure is reasonably necessary for law enforcement.
• You may request us to remove your personal information from our database by sending us an email
or by writing to us at the address listed below (helpcenter@LebanonHotDeals.com)
• You consent to the transfer of personal information in the circumstances set out in clause 18 above.
23. General Provisions
23.1. We shall not be liable for any delay in performing any of our obligations under this agreement if such
delay is caused by circumstances beyond our reasonable control.
23.2. This agreement will be governed by and interpreted in accordance with the Lebanese law
23.3. If any part of this agreement is found to be void, unlawful or unenforceable then that part will be
deemed to be severable from the balance of this agreement and the severed part will not affect the
validity and enforceability of any remaining provisions.
23.4. If we do not exercise or enforce any right or provision under this agreement, it will not constitute a
waiver of such right or provision. Any waiver of any provision under this agreement will only be effective
if it is in writing and signed by us.© This Agreement is the copyright of LebanonHotDeals S.A.R.L and may
not be used or copied without its permission.
1. General Statement
1.1 LebanonHotDeals S.A.R.L (LebanonHotDeals) respects your privacy and is committed to protecting
and protect your personal information. It also sets out your rights in relation to accessing the personal
information we collect and hold about you.
1.2 Personal information means information or an opinion about an individual whose identity is apparent
or can be reasonably ascertained from that information or opinion.
1.3 Our Website may contain links to third party websites. We are not responsible for the privacy policies
2. Collection of Personal Information
2.1 LebanonHotDeals only collects personal information for the purposes of conducting our business as an
online retailer of goods and services. The personal information we collect from you will include
information you give us when you:
(a) register or subscribe to our Website;
(b) complete a transaction with us; and
(c) contact us.
2.2 The personal information that we collect on individuals may include, but is not limited to:
(a) your name;
(b) your contact details;
(c) your payment details; and
(d) other personal information that we collect in the course of a transaction.
2.3 We may collect personal information from individuals who are not customers of our business but
whose personal information is given to us by those individuals via our Website or in the course of a
2.4 Where reasonably practicable, we attempt to collect information directly from individuals. When we
collect information, we will generally explain to the individual why we are collecting it, who we give it to
and how we will use or disclose it or, alternatively, those matters will be obvious from the circumstances.
2.5 If we collect information about an individual from someone else, we will take reasonable steps to
ensure that the individual is made aware of the matters listed in clause 2.4.
2.6 We will collect personal information from you by lawful and fair means and not in an unreasonably
2.7 When you visit our Website, for the purpose of managing our Website and improving our business,
we may also collect the following information:
(a) your computer's operating system;
(b) your computer's browser type and capabilities;
(c) your computer's Internet Protocol (IP) address and geographic location;
(d) web pages visited, including how you were referred to each web page; and
(e) web page usage statistics, including the time spent on each web page.
3. Using and Disclosing Your Personal Information
3.1 We will generally use or disclose your personal information only for the primary purpose for which it
was collected; or for a related secondary purpose where you would reasonably expect us to use or
disclose the personal information for that secondary purpose. We may otherwise use and disclose your
personal information if you have given us consent for the use or disclosure or it is required or authorized
3.2 Generally, we use and disclose your personal information for the purpose of providing you with the
goods or services that you have requested, or otherwise to enable us to carry out our business as an
online retailer of goods and services.
3.3 If those purposes for which we have collected the information involve providing personal information
about an individual to any third party, we will take appropriate and reasonable steps to ensure any
personal information is protected.
3.4 We will generally only use personal information for marketing if you have given express or implied
consent or it is impracticable to seek consent before this use and you are given the opportunity to opt out
of receiving any further direct marketing communications.
3.5 We may also provide your information to third parties that provide services to us, including third
parties that provide our payment gateway, marketing, logistics and technology support services. This may
include providing your information to third parties that are located outside of Lebanon. Where your
personal information is transferred outside Lebanon.
4. Security of Your Personal Information
We take steps to protect the personal information we hold against loss, unauthorized access, use,
modification or disclosure and against other misuse. When no longer required, personal information is
destroyed in a secure manner or deleted.
5. Access to Your Personal Information
5.1 You have certain rights to access the personal information we collect and hold about you.
5.2 Generally, we will allow an individual access to the personal information we hold about them within a
reasonable time after it is requested. When requesting such access please identify the precise type/s of
You may make a request by sending us an email to Helpcenter@LebanonHotDeals.com